IVR Jobs

We are seeking a Technical Support Engineer to provide development, production support and operational maintenance for a platform integration deployed within our client's private cloud infrastructure. The role focuses on code development and maintenance, investigating production issues, supporting n...

Must Have:燫equired Technical Skills 燬trong understanding of:  Virtual Machines (VMs), IP networking, DNS resolution, and network architecture  Code Development/scripting on Python/ Pandas packa...

Acts as a senior technical practitioner responsible for designing, building, and maintaining AWS cloud infrastructure, leading architecture and delivery for PrivateLink-based Amazon Connect API integrations, and managing multi-stage analytics data pipelines. Serves as a key client point of contact f...

Must Have:燚eep hands-on expertise in AWS Cloud Infrastructure Engineering (Lambda, Step Functions, Athena, DynamoDB, S3, SNS, KMS). Advanced Infrastructure as Code experience utilizing Terraform and modular re...

Role Overview & Summary Owns the routing and call flow design for Amazon Connect implementations, translating complex business requirements into robust routing configurations, queue structures, skills-based routing logic, transfer scenarios, and broader customer journey user stories. Core Responsib...

Must Have:燫equired Skills & Experience Deep expertise in Amazon Connect routing architecture and configuration. Proven track record in translating business requirements into technical contact flow frameworks. ...

Role Overview & Summary Responsible for designing scalable Amazon Connect contact flows and routing strategies. Translates business requirements into routing and call flow designs, defining queue structures, routing profiles, prompts, and customer journeys while implementing intelligent call routing...

Must Have:燫equired Skills & Experience Hands-on experience implementing Amazon Connect. Strong understanding of Amazon Connect Contact Flows. Experience configuring routing profiles, queues, and user permissi...

Role Overview & Summary Leads a small team of developers while remaining deeply hands-on with coding, troubleshooting, and optimization. Responsible for building enterprise-grade Amazon Lex bots, designing high-performing voice and chat conversational experiences, and integrating Lex seamlessly with...

Must Have:񃇛0 years of software development experience. 3+ years of hands-on Amazon Lex V2 development. 3+ years of Amazon Connect integration experience. Experience with AWS serverless architectures. AWS ...

Additional Solution Architect dedicated to supporting the overall AWS migration and agentic builds for specific lines of business. Accountable for high-level and detailed solution designs aligned with enterprise architecture practices and dedicated to specific AWS migration and agentic streams. Cor...

Must Have:燫equired Skills & Experience Highly technical background with extensive solution architecture experience. Deep technical expertise in Amazon Connect integration with enterprise technology assets. Ma...

Release manager required to support AWS Connect platform migrations. Accountable for overall deployment orchestration across external and internal platforms, including deployment sequencing, change ticket management, and pilot activities to minimize roll-out risk. Core Responsibilities Orchestrate ...

Must Have:燩roven experience as a Release Manager or Deployment Orchestrator within enterprise IT environments. Hands-on familiarity with cloud contact center migrations (specifically AWS Connect). Strong back...

Role Overview & Summary Develops and configures intelligent IVR and conversational AI solutions using Amazon Lex and Amazon Connect. Responsible for building natural language self-service experiences while ensuring scalability, usability, multilingual support, and alignment with business and custome...

Must Have:燫equired Skills & Experience Hands-on development and configuration experience with Amazon Lex and Amazon Connect. Expertise in intent modeling, utterance design, slot management, and dialog flows. ...

Role Overview & Summary Responsible for designing, configuring, and implementing Amazon Connect capabilities, including contact flows, queues, routing profiles, integrations, and agent experiences while actively supporting migration, testing, and production deployment activities. Core Responsibilit...

Must Have:燫equired Skills & Experience Hands-on experience implementing and configuring Amazon Connect. Strong proficiency in designing contact flows, queues, and routing profiles. Experience supporting cloud...

Role Overview & Summary Leads the end-to-end Amazon Connect migration workstream, taking ownership of solution architecture, contact flow frameworks, routing design, IVR integrations, AWS service orchestration, and platform governance while resolving complex technical challenges across environments....

Must Have:燛xtensive experience leading Amazon Connect migrations and cloud contact center implementations. Deep technical expertise in AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis). Strong ba...

Role Overview & Summary Member of the Contact Centre and Customer Experience team responsible for developing and supporting DTMF and Voice Bots to meet business and programmatic goals. Covers both development and support within a large transformational program enabling personalized customer experien...

Must Have:燫equired Skills & Experience Undergraduate Degree or Technical Certificate (Graduate degree preferred). 4+ years of experience in DTMF IVR application development in CVP (Contact Center). Core Techn...

Role Overview & Summary Solution architects required to support overall cloud contact center migration and agentic AI initiatives across multiple business units. Accountable for developing both high-level and detailed solution designs in alignment with established enterprise architecture standards a...

Must Have:燫equired Skills & Experience Core Architecture: Strong technical expertise in Amazon Connect and enterprise platform integration. Specialized Requirement: Mandatory experience with Sierra. Governanc...

Senior lead engineering roles required to support the initial cloud contact center migration and agentic AI rollouts across multiple business units. These hands-on technical SMEs focus on end-to-end design, development, and integration between Amazon Connect and internal enterprise systems. Core Re...

Must Have:燩latform Expertise: Deep hands-on experience with Amazon Connect and end-to-end contact center architectures. AI & Integration: Experience building agentic AI solutions and integrating with CIAM, aut...