IVR Jobs in Toronto

Role Overview & Summary Member of the Contact Centre and Customer Experience team responsible for developing and supporting DTMF and Voice Bots to meet business and programmatic goals. Covers both development and support within a large transformational program enabling personalized customer experien...

Must Have: Required Skills & Experience Undergraduate Degree or Technical Certificate (Graduate degree preferred). 4+ years of experience in DTMF IVR application development in CVP (Contact Center). Core Techn...

Role Overview & Summary Solution architects required to support overall cloud contact center migration and agentic AI initiatives across multiple business units. Accountable for developing both high-level and detailed solution designs in alignment with established enterprise architecture standards a...

Must Have: Required Skills & Experience Core Architecture: Strong technical expertise in Amazon Connect and enterprise platform integration. Specialized Requirement: Mandatory experience with Sierra. Governanc...

Senior lead engineering roles required to support the initial cloud contact center migration and agentic AI rollouts across multiple business units. These hands-on technical SMEs focus on end-to-end design, development, and integration between Amazon Connect and internal enterprise systems. Core Re...

Must Have: Platform Expertise: Deep hands-on experience with Amazon Connect and end-to-end contact center architectures. AI & Integration: Experience building agentic AI solutions and integrating with CIAM, aut...