Customer Success Manager

Customer Success Manager

Toronto, Ontario  - Permanent

Job Description

Our partner is making learning and development for all employees more personal and effective, while helping HR teams lower employee turnover and improve performance.

The Customer Success Manager will play a super critical role here. Here's why:

This product is built for enterprises. That means you'll be dealing with larger customers for weeks at a time, helping them launch the best possible mentoring programs. Unlike other Customer Success roles, you'll build deeper relationships, and you'll be the first and closest liaison between the company and the customers.

This is a role that founders typically play early on, so you'll be working closely with the founders to ensure customers are thriving.

This role is way beyond customer support. Your goal will be to learn our product inside and out, update customers on the latest features, and build campaigns to help them make the most use of our tool over time. If a company uses us to build one mentoring program - you'll be helping them succeed in a way that they want to expand into other use cases, like First Time Managers or Diversity mentoring.

We're also counting on you to voice your learnings in product discussions, making sure to communicate back to the engineering team the greatest challenges and pain points that we should be solving.

Finally, You'll also help the product team build out our self-serve documentation, product video series, and more.

Must Have Skills:

- 3 years of professional experience
- Very good communication skills
- Quick learner
- Strongly motivated to work in an early start-up environment: You own the outcome, You feel personally responsible, and You will do what it takes to fix problems rather than point them out.


Starting: ASAP