Implementation Specialist

Implementation Specialist

toronto, Ontario  - Permanent

Job Description

Lead the installation and configuration of solution installs in client and partner data centers
Leverage your knowledge of our product and technical expertise to deliver an optimal solution for our customers and partners
As a solutions expert, collaborate with our customers and partners project teams and IT departments to determine how to configure the solution to best meet their needs
Work closely with Project Managers and Professional Services Analysts to deliver Contact Center solutions
Provide technical guidance for configuration including SSL, Active directory, third party libraries that adhere solution requirements
Document installation progress and ensure installation and configuration is done use best practices
Evaluate environments provided and work with the client to ensure they meet the solution requirements
Contribute to solution documentation and knowledge transfer to the Support team
Be subject matter expert on installation, configuration, hardening and environmental setup and requirements

Special Perks:

A mid-size company with limitless room for growth.
Salary + Benefits
3 weeks’ vacation
Medical and Dental benefits

Must Have Skills:

University Degree in Computer Science or a related discipline, or equivalent experience
Demonstrate working experience in enterprise solution installation and configuration. Including VMWare, Reverse Proxies, Active Directory. This list goes on and on. But it doesn’t intimidate you one bit
Strong knowledge of principles and best practices in networking and MS SQL configuration. SQL qualifications preferred
Experience with load balancers
Experience with IIS

Nice to Have Skills:

Knowledge of telecom or contact center projects is an asset
Provide advice, guidance and consultancy to internal and external stakeholders
Experience in an agile environment is an asset
Exacting attention to detail
Ability and willingness to write clear, concise documentation
Solutions focused with a track record of taking initiative to find the best solution
Excellent technical, problem solving and troubleshooting instincts
A track record of continued learning
You have worked on multiple projects at a time
Willingness and experience working within a flexible and collaborative team environment
Strong communicator with demonstrated confidence, technical aptitude, and active listening skills
Able to learn quickly and easily adapt to a wide variety of challenges
You are truly, and deeply in love with technology. You have spot-on problem-solving instincts and you continue to learn new technologies at super speed


Starting: ASAP

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