Infrastructure Support Specialilst

Infrastructure Support Specialilst

Montreal, Quebec  - Permanent

Job Description

Our client is a world class best in class trading organization with just over 1,000 employees headquartered in Chicago and with close to 300 people here in Montreal with trading desk and data centres around the Globe. The Montreal trading team is seeking an Infrastructure Support Specialist to be ensure excellence in trading activities / operations / infrastructure.

What you’ll be working on:

•You will be the primary technical liaison for multiple trading groups focused on ensuring proper flow of communication between trading and IT, setting and adhering to SLAs, as well as partnering closely with IT to deliver technical solutions.
•Overseeing and managing a large workstation and hardware fleet
•Coordinating trading group support tasks with other internal support teams
•Monitoring and escalating critical incidents while keeping trading desks up to date
•Create and analyze monitoring data such as logging and metrics to improve system performance and reliability
•Looking for ways to continuously improve our infrastructure and processes through automation and scripting
•Reviewing and refining documentation about processes and procedures

Must Have Skills:

What we’re looking for in this role:
•Strong customer service orientation
•Diverse technical experience
•Passionate about technology
•Highly motivated, self-starter
•Ability to effectively prioritize and execute tasks in a high-pressure environment
•Excellent communication and documentation skills
•Ability to manage projects independently
•Take a “get it right instead of being right” approach to solving problems

Knowledge & Experience:
•Must have at least 5 years of experience in similar role (infrastructure, support, systems administration…)
•Previous Windows and Linux support experience
•Experience with scripting (PowerShell or Python is a plus)
•Experience with monitoring tools like PRTG, Nagios, Prometheus, SolarWinds, etc
•Experience with log aggregation tools like Kibana, Splunk, etc
•Experience with monitoring dashboards like InfluxDB and Grafana
•Experience with Git, Atlassian Tools (Jira, Confluence)
•Understanding of Networking and Infrastructure concepts
•Previous experience in a financial / trading firm is a strong asset


Starting: ASAP

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