Technical Business Analyst
Technical Business Analyst
Woodbridge, Ontario, Canada
This job allows you to work remotely†
Technical Business Analyst - Professional Services
Our client is an organization that is focused on delivery software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.
Their Professional Services Team is currently looking for a Business Analyst who will be a key contributor to the growth of Our client. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Our client solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.
Their Professional Services Team is currently looking for a Business Analyst who will be a key contributor to their growth. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Our client solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.
What you'll do:
●As a trusted advisor, elicit requirements from client business users and determine how to configure the solution to best meet their needs.
●Deliver technical training modules of our product to end customers and partners.
●Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
●Provide accurate estimates for enhancements and integrations, and deliver on commitments.
●Be the voice of the customer when working with interdepartmental teams.
●Triage, prioritize and address defects that result from User Acceptance Testing, while managing customer expectations.
●Supporting Project Management with status reporting, release planning, issue management, change management, customer communications, release notes, task assignments and team direction.
●Translate customerís business requirements into clearly defined tasks.
●Be the Subject Matter Expert of our client solutiona.
Must Have Skills:
●University Degree in Business, Computer Science or related discipline
●3+ years of experience gathering and analyzing business requirements, drafting functional designs and delivering technical solutions preferably in a Contact Center environment
●Knowledge in MVC.NET and WebAPI
●Customer focused with a high degree of professionalism and ability to set clear expectations on project deliverables
●Solutions focused with a track record of taking initiative to find the best solution
●A technical aptitude and eagerness for continued learning
●An ability and willingness to write clear, concise documentation
●Experience in an agile environment an asset
●Able to learn quickly and easily adapt to a wide variety of challenges
●Willingness and experience working within a flexible and collaborative team environment
●Strong communicator with demonstrated confidence and active listening skills