Program Manager (Customer Success Manager)

Program Manager (Customer Success Manager)

Remote/Telecommute JobREMOTE / Kitchener/Waterloo,Ontario -Permanent
This job allows you to work remotely

Job Description

Our client have developed a machine learning platforms that helps to leverage automotive assembly and vehicle data to detect the earliest indicators of future product failures. They use these solutions to help automakers optimize quality, safety, and reliability throughout the entire product life cycle, from the assembly line to the finish line.

About your duties:

Manage key account deployments, with support from a cross functional team
Responsible for the entire life cycle of the program from pre-sales proposal, onboarding, model development, deployment roll-out, to continuous improvement and expansion.
Manage (determine) feasibility assessment for new prospective customers and play a lead role in positioning the platform to provide exceptional value
Key decision maker required to facilitate technical discussion and formulate open issues to drive successful implementations
Support the sales team with customer discovery for proposal preparation, requiring in-depth knowledge of product offering and client industry
Manage customer relationships build rapport with customer stakeholders, lead customer correspondence and deliverable presentation, etc.,
Follow operational processes, resolve problems, and identify work process improvements

Must Have Skills:

Undergraduate degree in Applied Sciences, Engineering, or Software Engineering
At least 2-3 years of experience as a Program Manager or Project Manager, with a track record of successful programs/projects
At least 2-3 years of experience as a Production Engineer or similar (experience working in a automotive high volume production setting is preferred)
Experience working with customers responsibilities for customer deliverables, external communication, or similar
Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
Independent and takes initiative, able to work well under pressure and with little supervision
Familiar with working in a fast paced and dynamic environment

About You:

You enjoy project management you like working with a cross-functional team, meticulously planning, and being the voice of the customer
You have a strong sense of ownership you look for new and effective ways to approach projects, continuously explore opportunities to add value, and take responsibility for decisions on driving the team
You are action orientated you plan with the end in mind and follow up on feedback to ensure positive outcomes
You are an avid learner with a thirst for knowledge you take the initiative to look for opportunities to improve your skills and capabilities
You value attention to detail, documentation, and clear process
You have strong interpersonal skills, able to build rapport with both internal and external stakeholders
You demonstrate a good level of autonomy and professionalism with strong decision making ability and risk management


Starting: ASAP
Travel: 0%
Dress Code: Casual

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