Applications Support Engineer (Contract)

Applications Support Engineer (Contract)

Ottawa, Ontario, Canada  - Contract

Job Description

On behalf of our Managed Services Provider Software Solutions client, GuruLink is seeking an Application Support Engineer for a 1 year, full-time contract in Ottawa.

Applications Support Engineer Job Details

The Applications Engineer will join their Technical Support team to diagnose and resolve technical issues involving internal products. The Applications Engineer is the main bridge between the engineering team and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.

This position requires someone who is technical, organized, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and possesses strong analytical and troubleshooting skills. Our products are very dynamic, this means you will be learning all the time.

Applications Support Engineer Responsibilities

- Performs complex problem solving and assistance on diverse software applications.
- Provide technical support responding to internal users.
- Work on escalations and critical incidents collaborating with frontline support, development, QA, product teams and sales teams to obtain the best possible outcome of the issue for the customer and the organization.
- Investigate and report problems found on production environment, work closely with QA and development teams to improve the product and to ensure it continues to satisfy customer needs.
- Contribute to the development and sharing of knowledge.
- Maintain thorough and accurate documentation of cases.
- Work rotating schedule including weekends, evening and possibly night shifts.

Must Have Skills:

Applications Support Engineer Must Have Skills

Technical degree/diploma preferred or qualified by experience.
Previous experience in technical role (Technical Support, Customer Support) preferred.
Strong analytical skill.
Effective listening, and ability to communicate professionally both verbally and written in English (intermediate level and higher).
Understanding of networking terms, concepts and protocols.
Proficient in reading logs from various systems.
Proficient in creating SQL queries for debugging purposes.
Proficient in using APIs.
Knowledge and experience in the following areas: Windows and Linux environments, MS Exchange, MS SQL.
Ability and willingness to be reachable on call during nights for critical incidents when you are a night duty person.
Coding skills in Python or .Net is a plus.
Knowledge of Salesforce is a plus.


Starting: ASAP

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