IT Support Specialist
IT Support Specialist
Toronto, Ontario, Canada - Permanent
We are seeking a Customer Service focused IT Support Specialist for our
established and growing company in downtown Toronto.
This is a hybrid role, with 3 days/week in the office (Downtown Toronto)
The client is a leader in their space:
With over 32,000 commercial customer sites and growing, the client has cemented its
reputation as the premiere choice.
The Information Technology Support Specialist will support our user base of
approximately 60 Sales personnel and 20 Operations & Management personnel.
The role is best suited for a seasoned Support Specialist who has an unwavering
drive to succeed through servicing internal and external customers while bringing
industry-leading IT solutions forward to support a fast-growing Sales led
Do you have the confidence to communicate professionally and handle all
Is information technology communication organization-wide? This role entails
awareness of industry standards, working cross-functionally and providing
exceptional customer service to every client with a detailed understanding of their
If you’re hard-working, detail-oriented, and have a positive attitude then this is the
premiere Information Technology Support Specialist position
What You Bring:
Network expert, understanding of access points, knowledge of VOIP phone
systems, understanding of Virtualization specifically VMware.
Predictive and proactive planner to ensure network infrastructure and
support services are optimized to support uptime targets.
Proficient with Microsoft Azure implementation and maintenance, proficient
with Windows Server versions 2012 R2 thru 2019, Office 365, Teams and
Experience with auditing, monitoring, and maintaining network operations
and other IT-related systems.
Track record of vendor selection management, timely escalation resolution, and ensuring SLAs are met.
Experience in leading IT-related projects and deployments, ensuring target
dates and outcomes are achieved.
Detail-oriented with the ability to work in a fast-paced environment with
tight timeframes and changing priorities.
Exceptional customer service mindset; ability to handle all aspects of end-
user and system support and escalations, both onsite and remote.
Excellent communication skills: the ability to work independently with
minimal supervision and in a team environment with all levels of the
Innovative with an aptitude for learning new technologies that can positively
impact a fast-growing, scaling organization.
Demonstrated leadership and ability to work cross-functionally, building
consensus and leading others.
Must Have Skills:
Monitor and maintain network operations and other IT-related systems,
managing vendors and ensuring SLAs are met.
Proactively prevent business disruptions, addressing risks and
vulnerabilities across software and technology platforms.
Provide support for applications, server, and network environments that
include Microsoft Windows operating environments, Azure and cloud
services, Office 365, Teams, and Zoom.
Identify, troubleshoot, and resolve technical problems that affect the
availability and functionality of network components.
Perform daily system monitoring, including verifying the integrity and
availability of all hardware, server resources, system, and application logs
and verifying completion of scheduled jobs, such as back-ups.
Install, diagnose, repair, maintain, and upgrade computer hardware and
Oversight of internal ticketing system requests and escalation process,
ensuring proper communications and timely resolution.
Monitor and maintain telephone systems and other IT-related systems.
Setting up routers, firewalls, switches, and hubs.
Setting up domain users, network shares, and shared printers
Managing and maintaining Cloud-based technology and security.
Providing assisting internal customers via help desk and tickets.
Creating system reports for use by upper management
This is a Full-Time position onsite: 9:00am – 5:00pm; Monday – Friday