IT Support Specialist 

IT Support Specialist 

Toronto, Ontario, Canada  - Permanent

Job Description

We are seeking a Customer Service focused IT Support Specialist for our
established and growing company in downtown Toronto.

This is a hybrid role, with 3 days/week in the office (Downtown Toronto)

The client is a leader in their space:

With over 32,000 commercial customer sites and growing, the client has cemented its
reputation as the premiere choice.

Job Details:

The Information Technology Support Specialist will support our user base of
approximately 60 Sales personnel and 20 Operations & Management personnel.
The role is best suited for a seasoned Support Specialist who has an unwavering
drive to succeed through servicing internal and external customers while bringing
industry-leading IT solutions forward to support a fast-growing Sales led

Do you have the confidence to communicate professionally and handle all
Is information technology communication organization-wide? This role entails
awareness of industry standards, working cross-functionally and providing
exceptional customer service to every client with a detailed understanding of their
business needs.

If you’re hard-working, detail-oriented, and have a positive attitude then this is the
premiere Information Technology Support Specialist position

What You Bring:
 Network expert, understanding of access points, knowledge of VOIP phone
systems, understanding of Virtualization specifically VMware.

 Predictive and proactive planner to ensure network infrastructure and
support services are optimized to support uptime targets.
 Proficient with Microsoft Azure implementation and maintenance, proficient
with Windows Server versions 2012 R2 thru 2019, Office 365, Teams and
 Experience with auditing, monitoring, and maintaining network operations
and other IT-related systems.
 Track record of vendor selection management, timely escalation resolution, and ensuring SLAs are met.
 Experience in leading IT-related projects and deployments, ensuring target
dates and outcomes are achieved.
 Detail-oriented with the ability to work in a fast-paced environment with
tight timeframes and changing priorities.
 Exceptional customer service mindset; ability to handle all aspects of end-
user and system support and escalations, both onsite and remote.
 Excellent communication skills: the ability to work independently with
minimal supervision and in a team environment with all levels of the
 Innovative with an aptitude for learning new technologies that can positively
impact a fast-growing, scaling organization.
 Demonstrated leadership and ability to work cross-functionally, building
consensus and leading others.

Must Have Skills:

 Monitor and maintain network operations and other IT-related systems,
managing vendors and ensuring SLAs are met.
 Proactively prevent business disruptions, addressing risks and
vulnerabilities across software and technology platforms.

 Provide support for applications, server, and network environments that
include Microsoft Windows operating environments, Azure and cloud
services, Office 365, Teams, and Zoom.
 Identify, troubleshoot, and resolve technical problems that affect the
availability and functionality of network components.
 Perform daily system monitoring, including verifying the integrity and
availability of all hardware, server resources, system, and application logs
and verifying completion of scheduled jobs, such as back-ups.
 Install, diagnose, repair, maintain, and upgrade computer hardware and
 Oversight of internal ticketing system requests and escalation process,
ensuring proper communications and timely resolution.
 Monitor and maintain telephone systems and other IT-related systems.
 Setting up routers, firewalls, switches, and hubs.
 Setting up domain users, network shares, and shared printers
 Managing and maintaining Cloud-based technology and security.
 Providing assisting internal customers via help desk and tickets.
 Creating system reports for use by upper management

This is a Full-Time position onsite: 9:00am – 5:00pm; Monday – Friday


Starting: ASAP

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