Senior Customer Success Manager

Senior Customer Success Manager

Remote/Telecommute JobREMOTE / West Coast, California, USA  - Permanent
This job allows you to work remotely 

Job Description

As a Customer Success Manager at our client, you will play a pivotal role in ensuring the success of our clients in the North America region. You will be responsible for working closely with our sales team and clients to onboard and transfer our best practice interactive marketing knowledge to their organization and particular needs.

Must Have Skills:

- Work closely with clients to understand their technology matrix and marketing objectives and advise the optimal strategy that is under ned by the business goal.
- Provide strategic guidance on utilizing interactive marketing, with a focus on video and digital assets, to achieve desired results.
- Collaborate with clients to personalize and optimize marketing campaigns
- Develop a deep understanding of our clients' industries and help tailor solutions to their specific requirements.
- Utilize your front-end development experience to assist clients in implementing and customizing interactive marketing materials.
- Work closely with the solutions engineering team to ensure our products meet enterprise-level needs by sharing discoveries
- Ensure client satisfaction and success by maintaining strong relationships and delivering exceptional service.
- Monitor and analyze key performance indicators to track the effectiveness of marketing campaigns.
- Identify opportunities for upselling and cross-selling additional services or features.

Nice to Have Skills:

- Bachelor's degree in a relevant field.
- Minimum of 7 years of experience in customer-facing advisory roles, ideally for a vendor within the marketing or technology sector.
- Proficiency in cross-channel marketing hubs and campaign message personalization.
- Front-end development experience knowledge is an advantage for assisting clients with customization and implementation plans
- Strong problem-solving and solution engineering skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and manage client relationships effectively.

Special Perks:

- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Remote work flexibility.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.


Starting: ASAP
Travel: 10

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