AppOps Specialist

AppOps Specialist

Toronto, Ontario, Canada  - Permanent

Job Description

We design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The AppOps Specialist—reporting to the Leader, AppOps - KONEK—will support the strengthening of the AppOps practice by building secure, efficient, and reliable systems. They will use their advanced experience in cloud platforms, automation, and infrastructure as code within an Agile environment.

You’ll be responsible for:

● Optimizing application performance using comprehensive monitoring and diagnostic tools.
● Analyzing application trends and code to identify potential issues.
● Leveraging Infrastructure-as-Code (IaC) to manage and provision cloud resources (Terraform, Anisble, Chef, etc.).
● Managing cloud native tools and services, including serverless architectures, microservices, and managed services.
● Reviewing/making code observations to strengthen application stability.
● Collaborating with development, operations, and security teams to apply security best practices into all aspects of AppOps (CI/CD, IaC, security tool integrations).
● Driving continuous improvement by developing and implementing cutting-edge automation solutions, reducing manual intervention and streamlining the process for cloud infrastructure and application management (self-healing, auto-scaling, etc.).
● Seeking opportunities to create reusable components to enable automation adoption.
● Contributing to our company strategic objectives by enabling faster, more secure, and efficient deployment of applications, supporting business agility and growth.
● Gathering and providing application metrics, KPI’s, SLI, SLO, SLA’s etc.
● Creating and maintaining detailed documentation for systems, automation, and processes.

Must Have Skills:

You bring:

● A Bachelor's degree in Computer Science, Information Technology, or related field.
● 5+ years proficiency in using version control systems, such as Git, for managing codebases and collaboration.
● 5+ years of programming experience (Java, Python, Spring Framework, Bash, etc.).
● Experience with tools such as Dynatrace, Grafana, ELK, Splunk, etc. for monitoring infrastructure and applications.
● Knowledge in software architecture such as mobile app development, web applications, and/or Node or Java backends. 
● 5+ years experience with Agile development and Agile frameworks (JIRA, GitHub).
● 5+ years experience with container orchestration.
● 5+ years experience in Cloud technologies (Azure, AWS, GCP).
● 5+ years of experience in software lifecycle including release planning, time estimates, release processes, software testing, incident and issue management, monitoring & alerting etc.
● Eligibility to work in Canada in a full-time capacity. 
● Certifications in cloud technologies and automation tools are a plus.
● Demonstrated self-motivation and self-direction connected with a passion for excellence in product and people. 
● Demonstrated ability to manage stakeholders across multiple functions. 
● Experience from fintech or retail sector is a strong plus.

Nice to Have Skills:

Any of the following is a nice-to-have:

● Microsoft Certified: Azure Administrator Associate (or similar across AWS, GCP, etc.)
● Certified Kubernetes Administrator
● Site Reliability Engineering (SRE) Certification
● Terraform Associate Certification
● Certified Scrum Master (CSM)
● ITIL Foundation

Special Perks:

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

● Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
● Core Values: They define us. Living them helps us be the best at what we do.
● Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
● Education: To ensure you are the best at what you do we invest in you.

We require employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

● 5-year employment verification;
● Canadian criminal record check;
● Education verification;
● Canadian ID cross-check;
● Public safety verification; and
● Credit inquiry


Starting: ASAP

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