Amazon Connect Developer
Amazon Connect Developer
Toronto, Ontario, Canada - Contract and Permanent
Job Description
We are seeking an experienced AWS Architect specializing in Amazon Connect to design, implement, and maintain robust contact center solutions. In this role, you will be responsible for architecting Amazon Connect solutions, developing integrations with other AWS services, automating deployments, and ensuring the platform's security, performance, and reliability. The ideal candidate will possess deep technical expertise in AWS services, strong development skills in Java and Node.js, and a solid understanding of cloud architecture principles.
Key Responsibilities:
Amazon Connect Solutions:
- Architect and implement Amazon Connect solutions, including contact flows, IVR, routing profiles, and queues.
- Develop and integrate Amazon Connect with other AWS services such as Lambda, S3, DynamoDB, and API Gateway to enhance functionality.
Infrastructure as Code (IaC):
- Utilize AWS CloudFormation, Terraform, or similar tools for infrastructure as code (IaC) to automate deployments and streamline infrastructure management.
Monitoring & Logging:
- Implement monitoring, logging, and alerting solutions using AWS CloudWatch, CloudTrail, and X-Ray to ensure optimal performance and reliability.
Security:
- Apply AWS security best practices, including IAM roles and policies, to secure Amazon Connect and associated AWS services.
Development & Integration:
- Develop and maintain custom applications and solutions using Java, Node.js, and AWS SDKs to extend Amazon Connect functionalities.
Technical Support:
- Provide advanced technical support, troubleshoot issues, and ensure high availability and performance of the Amazon Connect platform.
Documentation:
- Create and maintain comprehensive technical documentation for implemented solutions and integrations.
Must Have Skills:
- Extensive experience with Amazon Connect, including setting up and managing contact centers, designing contact flows, and configuring routing profiles.
- Proficiency with a wide range of AWS services such as Lambda, S3, DynamoDB, API Gateway, CloudFormation, and IAM.
- Strong development skills in Java and Node.js, with experience in developing serverless applications.
- Deep understanding of cloud architecture principles and best practices, with experience in designing scalable, reliable, and secure cloud solutions.
- Experience with infrastructure as code (IaC) tools like AWS CloudFormation, Terraform, or CDK.
- Knowledge of AWS monitoring and logging services, including CloudWatch, CloudTrail, and X-Ray.
- Familiarity with AWS security best practices, including identity and access management (IAM) and data protection.
- Strong problem-solving and analytical skills to troubleshoot complex issues and optimize cloud-based applications.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.