Senior IVR Developer
Senior IVR Developer
Toronto, Ontario, Canada - Contract and Permanent
Job Description
We are a leading technology solutions provider specializing in delivering innovative customer experiences for large financial institutions. Currently, we are undertaking an exciting project for a major financial client that requires the expertise of six (6) IVR Developers to design and develop interactive voice response (IVR) applications on the Genesys Cloud platform. The project will span a minimum of three months with the possibility of extension, and it offers an excellent opportunity for skilled IVR Developers to contribute to a cutting-edge project within the finance industry.
Responsibilities:
As a Genesys Cloud IVR Developer, you will be responsible for collaborating with cross-functional teams to design, develop, and maintain IVR applications for our esteemed financial client. Your primary responsibilities will include, but not be limited to:
- Architect and Design: Designing efficient and scalable IVR applications on the Genesys Cloud platform, ensuring seamless integration with existing systems and data sources.
- Development: Implementing IVR applications using Genesys Cloud, leveraging Data Actions, API integrations, and expressions to create interactive and personalized customer experiences.
- Testing and Troubleshooting: Conducting thorough testing of IVR applications to identify and rectify bugs or issues, ensuring optimal performance and reliability.
- Collaboration: Collaborating with the Product Owner, Scrum Master, and other stakeholders to understand project requirements and deliver solutions that align with business objectives.
- Documentation: Creating comprehensive technical documentation to facilitate knowledge sharing and support future maintenance.
- Continuous Improvement: Keeping abreast of industry trends and best practices in IVR development to continuously improve and enhance the solutions delivered.
Must Have Skills:
- Proven Experience: A solid background in developing IVR applications on the Genesys Cloud platform, with a track record of successful project delivery in a similar role.
- Architectural Expertise: Strong proficiency in designing scalable IVR architectures and implementing complex IVR call flows.
- Genesys Cloud Proficiency: In-depth knowledge of the Genesys Cloud platform, including Data Actions, API integration, and expressions.
- Problem-Solving Skills: Ability to analyze requirements, identify potential challenges, and develop effective solutions to address them.
- Team Collaboration: Excellent team player with the ability to work effectively in a collaborative Agile environment.
- Communication: Strong verbal and written communication skills to interact with team members, stakeholders, and clients.
- Time Management: Capable of managing multiple tasks and meeting project deadlines in a dynamic and fast-paced environment.
- Financial Industry Experience: Familiarity with the financial industry, including banking processes and customer engagement, would be advantageous.